Customer Care
Shipping & Delivery.
Every piece travels insured, hand-checked, and accompanied by its papers. The notes below describe how it reaches you.
Timelines & charges
Nigeria & ECOWAS
1 – 3 working days
Complimentary
United Kingdom & European Union
3 – 5 working days
From £25 · DDP
United States & Canada
4 – 7 working days
From £45 · DDP
Middle East & Asia
5 – 8 working days
From £55 · DDP
Rest of world
7 – 12 working days
Calculated at checkout
Last updated · May 2026
From designer to door
Each piece is dispatched directly from its originating designer or from our Lagos atelier. We coordinate one consolidated shipment per order; you will receive a single tracking link once the last item is in transit.
Duties & taxes
For destinations marked DDP (Delivered Duty Paid) all duties, import taxes, and customs handling are calculated and settled at checkout. Nothing further is owed on receipt. For other destinations the carrier will contact you to settle local charges before final delivery.
Made-to-measure & pre-order
Pieces produced after order carry a lead time stated on the product page. The shipping clock begins on the date of dispatch, not the date of order. We will write to you when production is complete.
Signature on delivery
All orders require an adult signature. We are unable to leave packages with neighbours or in safe places. If you will not be available, the carrier will hold the parcel for collection.
Restricted materials
A small number of pieces incorporate horn, raffia, or naturally-shed feathers. Where local import rules restrict these materials we are unable to ship; the product page will note any such restrictions.